Policies
Booking Policies
1. Standard Booking & Confirmation:
- A 50% advance payment is required to confirm a reservation
- The remaining 50% balance is payable 15 days before check-in
2. Group Booking & Confirmation:
- Any booking more than 4 rooms is considered a group booking
- A 50% advance payment is required to confirm a reservation
- Balance 50% must be paid 30 days before check in
3. Check-in: 15:00 Hours, Check-out: 10:00 Hours
4. Child & Extra Bed Policy
- Child upto 6 years of age are not charged in case they do not require an extra bed
- Children 6-12 years of age will be charged INR 3,000 /- (all inclusive). This will include all meals and experiences
- Children above the age of 12 will be treated as adults
- Extra bed for an adult will be charged at 5000/- (all inclusive)
- Charges for driver/nanny to be accommodated in shared staff accommodation: 750/-
Cancellation & Refund Policies
1. Standard Cancellation:
- More than 30 days before check-in: No cancellation charge
- 30–15 days before check-in: 50% of total booking amount chargeable
- 15–0 days before check-in: 100% of total booking amount chargeable
2. Group Cancellations:
- 45–30 days before check-in: 50% of total booking amount chargeable
- 30–0 days before check-in: 100% of total booking amount chargeable
3. Emergency Cancellations:
- Cancellations due to unforeseen circumstances (such as, but not limited to: government restrictions and weather related inaccessibility) are not The Doksa's responsibility. On a case to case basis we can consider a credit note with a validity of one year, else our standard cancellation / no-show will apply
4. No-Show Policy
- Guests failing to arrive without prior intimation are considered a no-show
- The booking will be non-refundable
5. Rescheduling Policy
- Date changes requested more than 30 days before check-in may be accommodated without charge, subject to availability
- Date changes within 30 days follow the cancellation tiers listed above
Note - Please send us an email on [email protected] with a screenshot of the payment for us to track your payment and confirm your booking.
